Terms of Sales

1 - Introduction

Our Trade and Sales terms are designed to regulate the legal relations between Météotronic, whose head office is at 6A Rue du Commerce – 67118 Geispolsheim - Strasbourg - France (RCS Strasbourg B 429 400 674), and the Client as defined below as being the user of the Météotronic web site and accepting the present Trade and Sales terms.

Any other condition or rule, whatsoever the nature can only imply Météotronic after written confirmation on its part. The information given on this site is purely for information and can be changed by Météotronic without notice. Ordering on the Météotronic site implies unconditional acceptance of the present general conditions of sale.

2 - Products

The features of products on sale are shown on the site in each one of the Satellites and information published is constantly updated. Nevertheless, Météotronic cannot take responsibility for any errors that may appear. Photos are not binding. Please inform us of any error or omission by email: info@meteotronic.com

3 - Availability

Products are on sale subject to availability. For products that are not in stock in our warehouses at the time of any order by any user, our offers are valid subject to availability with our suppliers. In the case of an order of an out of stock product, the client will be immediately informed via e-mail, and as soon as possible.

4 - Prices

The prices shown on the Météotronic website are given in Euros and include all taxes, exclusive of delivery costs. They may be modified at any time and without notice depending on changes to legislation and/or French regulations, particularly concerning interdictions, new obligations or VAT. These prices may be changed on display without any persons taking advantage of previous prices.

The cost of transport must be added, depending on the nature and weight of ordered items. The costs of delivery and transport insurance are specified on the screen following selection, in the order summary that precedes confirmation

The price is payable as of the day of the order. The current prices are those applied at the time of ordering subject to availability of stocks and subject to any typing error or change in the French VAT. Any change to this rate would immediately be applied to the sale prices.

5 - Orders

Before processing an order, the client first needs to identify. To this end, he will fill in as instructed online, a form will all necessary informations for his identification and in particular his surname, first name, e-mail address, postal and delivery addresses. Additional information may be requested in order to filfull the quality and the security of the delivery.

Having chosen the products on display, the client will confirm his order definitively by clicking the button "Confirm Order" to show his compliance with and acceptance of our trade terms. As of this moment, the order is taken and an order number is given to the client as well as an on-screen confirmation and/or by email. The data recorded by Météotronic constitutes proof of the description of the content, and the date of the order.

No unilateral cancellation of this order will be accepted without prior agreement by Météotronic. If despite everything, the buyer cancels his order, the cancellation will lead to an indemnity equal to 40 % of the total value of the order (all taxes included) and to the reimbursement of all other costs.

Invoicing includes the price of each product before tax with the VAT total calculated on the total before tax and which is included in the total after tax.

6 - Late payment

If the client is a business as understood under Article L. 441-6 of the French Code of Commerce, penalties for late payment are required the day after the payment date shown on the invoice. The rate used to calculate the penalties is three times the current legal interest rate in France on the day of requirement of these penalties.

7 - Shipment

The Parcel is sent to the address specified by the client at the time of order. Colissimo will proceed to the delivery againts signature. The shipper will only intervene once the order is confirmed and payment has been totally settled. The relevant bank authorisation centres will have given their prior acceptance of the payment. If they refuse payment, the order will be automatically cancelled.

Furthermore, Météotronic reserves the right to refuse any order for a client with whom a dispute is ongoing.

8 - Deliveries and insurance

If the item ordered is available in stock, the delivery will occur within two working days for any order taken before 1pm, and 3 working days for orders taken after 1pm. In the case of an out of stock product, re-stocking is normally within two weeks. Proceeding the delivery will not happen until payment for the order is settled.

In case of force majeure or unforeseeable incidents (natural disasters, epidemics, strikes, lock-out, etc.) delaying or preventing the delivery of goods, Météotronic is cleared of any responsibility. In all cases, delivery on time can only be guaranteed if the client is in compliance with his obligations to Météotronic.

The liability for transport is the client's responsibility and he will, in the event of damage during delivery or a missing item will specify his reservations on the delivery invoice and will confirm them within three days of the delivery date by registered post addressed to the transporters. Météotronic cannot be held responsible for loss, breakage, damage and delays. To avoid any claims with its clients, Météotronic has decided to ensure all its consignments: it costs 1, 08 euros inclusive of tax (0, 90 eurso excluding tax) for every 179, 40 euros of purchase inclusive of tax (150 euros excluding tax).

9 - Claims

In signing the delivery form and/or the registered post receipts, the client accepts the products as delivered and as such, no claim concerning damages sustained during transport can be accepted. It is the client's responsibility to carry out any checks and to inform of any reservations upon arrival of the goods, and to take any action, if necessary, against the transporters.

Upon reception of the goods, the client must immediately therefore check the state and their compliance as stated in the contract. Any claims concerning a fault with the delivered goods, an error in the quantity or an incorrect reference in relation to the order as confirmed by Météotronic, must be made in writing within eight days of reception of goods, failing which the right to make a claim will cease to exist.

Any return of goods requires the prior agreement of Météotronic. Without this prior agreement, any goods returned will be made available to the client at his cost, liability and peril, all transport, storage and handling costs being the client's responsibility. In all cases, the return of goods will be done at the clients cost, liability and peril. Any demand for the return of goods will have to include reason for return as well as the original delivery references (Number and date of the invoice).

Under no circumstances can Météotronic be responsible for repairing or cancelling an order should the product be unusable due to incompatibility with computer equipment or software already owned by the client.

10 - Invoicing

A detailed invoice will be sent to the client in the parcel together with the Order. The VAT mention will allow organizations, companies and liberals to claim the VAT back.

11 - Ways of Payment

By credit/debit card :
(Carte Bleue, Visa, Eurocard, Mastercard accepted in France).
Confirmation of the order using credit/debit cards implies the payment of the order price inclusive of tax, delivery and included accessories.
The client has a choice of two ways to communicate the card number , expiry date and the cardholder name :
- On the Internet Thanks to the SSL server, the client may securely transmit the card type (Carte Bleue, Visa, Eurocard, Mastercard), the number of the credit/debit card, the expiry date and the cardholder name (as shown on the card)
- By post The client may, at his own risk, communicate by post the delivery form that he will have downloaded from the together with his credit/debit card number, the type of card (Carte Bleue, VISA, Mastercard, Eurocard) the expiry date and the cardholder name (as shown on the card), and addressed to the below address. This information must be communicated 48 hours at the latest after confirmation of the order on the internet site; the order will be cancelled after this time.
NOTA : Météotronic does not accept orders of this kind coming from persons below the age of 18 without the prior written agreement of their legal parent.

12 - Guarantee and After-sale service

All products sold by Météotronic are guaranteed against manufacturing faults and material faults and material flaws. The length of this guarantee is one year return to warehouse (as of the date shown on the invoice). Depending on the products and the date of purchase, the cost of the repair will be paid for either by Météotronic, or directly by the manufacturer. In the case of return of equipment declared not to be faulty, transport, handling and testing costs (at an hourly cost of 49, 90 euros inclusive of all taxes) may be charged to the client. This guarantee does not cover damages resulting from accidents, misuse or negligence.

Any return of goods requires the prior agreement of Météotronic and a number issued by it to the client, which must be legibly written on any returned parcel. The return of goods is carried out at the costs, risks and peril of the client. Products returned by the transporters without physical protection or poorly protected may not benefit from the guarantee, it therefore is up to client to protect or insure returned goods during transport.

It is up to the client to retain packaging, accessories provided with the product as well as any labels placed on the product or its packaging, and which are necessary to benefit from the proposed guarantee.

Météotronic is not the manufacturer of the products shown, under the terms of the law n°98-389 of May 19th 1998 concerning the liability for defective products. As a consequence, in case of damages inflicted on a person or a possession by a faulty product, the client can only seek the liability of the manufacturer of the product concerned.

The guarantee may not apply if the products sold, weren't either placed or used in normal conditions as stipulated in the technical notices which accompany all products. The guarantee does not apply in the case of normal wear and tear. The intervention of the client or a third party on the product automatically cancels the guarantee.

The following elements do not come under the guarantee :

  • Breakage or damage to the technical parts and/or on the LCD display if the appliance has one.
  • Installation which is faulty or non-compliant with technical notices
  • Disruptive environment
  • Constant failure of changes made to appliances or mal-handling.
  • Damage caused by batteries.

Météotronic will strive to apply the guarantee on any product returned in the shortest possible time. Nevertheless, when the repair requires the return of the product back to the manufacturer, it cannot be held responsible for any delays due to the manufacturer. On the other hand, the Météotronic after-sale service will itself choose the company in charge of returning the goods to the client.

In the case of a demand for a refund on an article which was given free of charge or at a lesser price due to a special offer made to the client, the reimbursement will be a part of the commercial value and not the total.

For oversize items, reimbursement and replacement are possible minus the costs of order-handling of up to a total of 15 €. In all cases, any demand for an exchange will have to be made by post to Météotronic - 6A Rue du Commerce - 67118 Geispolsheim - Strasbourg - France.

All articles are subject to a contractual guarantee, which does not pose an obstacle to the legal guarantee provided for by articles 1641 and subsequent articles of the Civil Code.

13 - Cancellation

As from the delivery date of your order, and if you are a private customer, you have fourteen days to exercise your statutory right, and be totally reimbursed (including delivery costs) - the costs of sending back goods remains your responsibility. Nevertheless, incomplete, worn, damaged or dirty products are not taken back. As for all return of products, the client must first obtain a return number from Météotronic by filling in the refund demand form which will be sent to him on request.

This statutory right period is not applicable when the appliance concerned has undergone an intervention by the client or a third party.

The conditions for return are identical to those in the preceding clause.

14 - Property of Goods and Liability

Météotronic retains ownership of the goods until full settlement for them by the client. The transfer of ownership right of the products to the client occurs at the time of full payment of the price. Nevertheless, during the period from delivery to transfer of ownership right, risk of loss, theft or destruction is the client's responsibility.

The non-fulfilment by the client of his payment obligations, for whatever reason, confers the right to Météotronic to demand the immediate restitution of delivered goods at the costs and peril of the client. The client promises, in the case of court recovery affecting his Concern, to cooperate actively in the carrying out of an inventory of goods in his stocks and for which Météotronic claims ownership of.

Failing this, Météotronic has the power to have a bailiff certify the inventory at the cost of the client. The client will refrain from reselling, transforming or incorporating the delivered goods as from the date of the judgement ordering the court recovery or the liquidation of goods from his Concern. Météotronic may forbid the client from proceeding with the resale, transformation or incorporation of goods in case of late payment. To ensure payments not already made and in particular the client's outstanding balance in the paperwork of Météotronic, it is expressly stipulated that the rights concerning the delivered but unpaid for goods will transferred to identical goods from Météotronic in the client's stock, with no need to charge payments on a determined sale or delivery .

In the event of non payment before the deadlines set contractually agreed and under the law n°92-1442 of 31/12 92 Art. 31 al.3, a registered delivery letter will demand penalties at the rate of 2% a month.

Météotronic has only a minimal obligation for all stages of access to the internet site, of the order process, delivery or subsequent services. The liability of Météotronic cannot be involved for any inconveniences or damages inherent to the use of the internet, especially a breakdown in service, external intrusion or the presence of computer viruses, or for any incident of force majeure, in accordance with jurisprudence. It is furthermore reminded that the confidentiality of emails sent on the internet is not guaranteed when they are not subject to specific protocols.

Météotronic cannot be held responsible for information given and the accuracy of the data presented on recommended sites, partner sites, and any other established link from the Météotronic site. The brands quoted on these sites belong to their respective owners.

15 - Privacy

The user is advised that automated processing of information, in particular the management of email addresses has been the subject of a declaration at the CNIL. In accordance with law 78-17 of 6th January 1978, the client has the right of access and clarification at any time. To exercise this right, he must contact Météotronic by post at the official address.

16 - Records

Computerised registers, stored in the computer systems of Météotronic and its commercial partners under secure conditions, will be deemed as proof of communications, orders and payments between the various parties.

The archiving of orders forms and invoices is done on a reliable and durable system in such a way as to provide a faithful and durable copy in accordance with article 1348 of the Civil Code.

17 –Rights

All features of the Météotronic site be they visual or audio, including the practical technology, are protected by copyright, trademarks and patents. They are the exclusive property of Météotronic. The user who has access to the internet site for personal use and who wishes to place, for personal use, a link to one of the pages of the Météotronic site, must ask for prior authorisation from Météotronic. Authorisation will be written and will include the obligation required of the user to mention the source in a clear and obvious manner.

In this case, it will not be a question of an implied affiliation agreement.

On the other hand, any html link leading to the Météotronic site and using the framing or in-line linking techniques is strictly forbidden.

In this case, any link that has implied authorization must be withdrawn on demand of Météotronic.

18 - Legal mentions

Contractual information is presented in French and products available for sale are in accordance with French and European regulations. If necessary, it is up to the foreign client to check with local authorities about the possibilities of using the product that he intends to order. Météotronic cannot be involved in the event of non respect of regulations of a country other than France.

Any disagreements over the formation, execution and termination of contractual obligations between the parties that do not lead to a private settlement will only be submitted to the jurisdiction of the Courts of Strasbourg (France) where Météotronic has its registered address.